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Frequently Asked Questions
FAQ
About reservations and payments
About reservations and payments
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- 02For PCs1. Date Selection : Select your check-in/check-out dates.2. Select the number of people : Enter the number of guests (adults and children). Click the "Book Now" button.3. Options : If desired, enter the number of paid options and click "Next". If not needed, simply click "Next".4. Enter information and make payment : Enter your customer information and tap "Proceed to payment," then pay with your credit card.*Please note that you cannot make a reservation through the "Room Availability Calendar".For mobile devices1. Date Search : Tap "Search by Date" and select your check-in/check-out dates.2. Select the number of people : Enter the number of guests (adults and children). Tap "Search".3. Search and Select : Check the price of the macchahouse vacation rental plan and tap the image. The "Book Now" button will appear.4. Confirm your reservation : Review the details and tap "Make a reservation".5. Options : If desired, enter the number of paid options and click "Next". If not needed, simply click "Next".6. Enter information and make payment : Enter your customer information and tap "Proceed to payment," then pay with your credit card.*Please note that you cannot make a reservation through the "Room Availability Calendar".For PC Users:Select your check-in and check-out dates on the Reservation page, then enter the number of guests.Click the "Book Now" button. If you wish to select any "Paid Options," please do so on the reservation screen.Please note that reservations cannot be made from the "Availability Calendar."For Mobile Users:1. Tap "Search by Dates."2. Tap "Check-in/Search by Dates" in the upper left corner, tap your desired check-in date, and then tap your check-out date.3. Display the number of guests (adults and children).4. Tap the "Search" button.Check the price of the 3 Bedroom House in the availability, tap the image, and display the "Book Now" button.5. Confirm the reservation details again and tap the "Book Now" button.6. If you would like to add paid options, enter the number for the desired plan and tap "Next." If you do not need paid options, tap "Next."7. Enter your customer information, tap "Proceed to Payment," and pay by credit card.Please note that reservations cannot be made from the "Availability Calendar."
- 03Cancellation fees may apply.• Up to 2 weeks prior to the date of stay: Free- From 2 weeks to 4 days prior to the stay: 50% of the accommodation fee・From 3 days prior to the day of arrival: 100% of the accommodation feePlease check our cancellation policy before making a reservation.A cancellation fee may apply.Free cancellation up to 2 weeks before the check-in date50% of the total accommodation fee for cancellations between 2 weeks and 4 days before the check-in date100% of the total accommodation fee for cancellations 3 days before the check-in date or on the check-in datePlease review our cancellation policy before booking.
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About accommodation and facilities
Using the Accommodation and Facilities
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- 06The entire building is kept at a comfortable 25 degrees Celsius, and you can feel the warmth emanating from the walls and floors of your room. You can enjoy a comfortable stay.You can enjoy a comfortable stay as the entire building is maintained at a temperature of 25 degrees Celsius, and the rooms are designed to provide warmth from the walls and floors.
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others
Others
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- 03We do not provide room cleaning services. Also, only the number of face towels and bath towels initially provided are available. We cannot provide additional or replacement towels, so please wash them yourself if they become soiled.We do not provide room cleaning service during your stay.Face towels and bath towels are provided for initial use only.We do not offer additional towels or towel exchange.We kindly ask that you wash the towels yourself if they become soiled.
- 04While our concept is to allow you to spend your private time freely and at your own pace, please feel free to call us if you have any emergencies or problems, as we will do our best to assist you.While our concept is to allow you to freely enjoy your private time, we will provide assistance to the best of our ability in case of emergencies or difficulties. Please do not hesitate to call us.
- 05We offer complimentary matcha green tea and Japanese sweets. (Reservations required)Additionally, guests staying two nights or more will receive complimentary wine.The following are the paid options:• Wine set (3 bottles of wine, seasonal fruit, selected cheese, biscuits) ¥35,000Paid optional services can be selected from the reservation screen.We offer a complimentary service of matcha and traditional Japanese sweets for guests who make a reservation in advance. Additionally, guests staying for 2 nights or more will receive a complimentary wine service. The following paid options are available:Wine set (3 bottles of wine, seasonal fruits, selected cheese, biscuits) ¥35,000You can select these options from the option menu when making your reservation.
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